DELIVERY & RETURNS

DELIVERY

 Click or Call and Collect

·         No minimum spend, collection from the shop between 9am and 2pm Tuesday to Saturday. 

·         Orders made before 2pm will be ready for next working day (Tuesday – Saturday) collection between 9am – 2pm.

·         There are single yellows outside the front of the shop and parking in the Ipswich Borough Council Carpark is £1.30 per hour.

·         (From 12th April 2021, we will be refunding 1 hour’s parking with a minimum spend of £20)

Free Thursday Delivery 

·         To qualify you must have a minimum spend of £20 and delivery to IP1 to IP4.

·         Order must be made before 12pm Wednesday.

·         We cannot guarantee delivery times on the day.

Free Delivery for orders over £50 to MAINLAND UK

Delivery is based on weight and will cost from £3.  Spend over £50 and qualify for free shipping!!!

        

RETURNS

Unwanted Goods

·         Any unwanted goods that have been purchased within 30 days of receipt, can be returned to the store.

·         These must be unused and in their original packaging.

·         Items can be returned for a refund or an exchange.

·         If you are returning goods via post, please obtain proof of the postage so you have evidence they have been posted.

·         Please ensure to enclose a cover letter in your returned parcel including your name, billing address and order number. Failure to enclose any identifying information may result in significant delays when replacing or refunding your item(s).

Incorrect or damaged goods

·         Any incorrect orders or damaged goods must be reported in writing to our Team within 5 days of receipt.

·         These will be replaced as soon as possible at no expense to yourself.

·         A cover note detailing the returned item(s) and action required, is a necessity if you wish for it to be processed quickly and efficiently.

·         If you are returning goods via post, please obtain proof of the postage so you have evidence they have been posted.

·         These goods will only be exchanged or refunded if they have not been used, worn or otherwise soiled and are in their original, undamaged packaging.